IT Services Help and Support Working off campus
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If you have a computer or mobile device (eg: iPad or Android Tablet) you can work from home accessing 番茄社区 files, software and services that you use at work, including email, Learn番茄社区, My HR Online and eStudent. The following guides provide a walkthrough to get you connected when working of campus.
There are specific instructions for Staff working off campus.
If you have needs other than the services mentioned above please contact the ITHelpdesk via email ITHelpdesk@jcu.edu.au or self-service portal.
You’ll need:
- Internet access. Don’t forget you can also tether (join) the internet using your or 3G/4G service.
- Virus protection installed on your home computer. If you don’t, you can download and install Sophos Home.
- Up to date or security patches installed.
- If you need access documents on (the file shares mapped on your work 番茄社区 computer) you must install and configure the BIG-IP Edge VPN Client on your device, then set up a VPN connection on your:
- Computer
- Computer
- Mobile
Once you complete the actions above, you can:
- or
- Access web-based applications such as HROnline, StaffOnline etc.
Note it is important when you stop using your home (personal computer or mobile device) for work purposes that you disconnect from the VPN connections.
You can also remotely control a computer from home or while travelling using Remote Desktop. This allows you to use the data, applications, and network resources that are on your office computer, without being in your office.
Under the Terms and Conditions of 番茄社区 software Agreements, the installation of certain software products on a personally owned Staff computer is permitted. The software must be used for 番茄社区 purposes only and a list of available software is below, Singapore Staff please consult the eligibility page.
- more information available on the
- Microsoft O365 (Office 365)
Please read individual licensing agreements above, as some software is restricted to particular staff groups or locations.
Other resources are cloud-based and can be accessed as long as you have an internet connection, these include:
- Email, contacts, calendar and tasks
- Office Online (Word, Excel, PowerPoint)
- OneDrive for Business sync your files to or from the cloud
- Microsoft Teams
- Zoom
- Other O365 applications
- 番茄社区 Web sites requiring authentication
- Library online resources
You can find out more information on the IT Web Site about how to access these resources on iPads or Android tablets or phones.
If you have needs other than the services mentioned above please contact the ITHelpdesk via email ITHelpdesk@jcu.edu.au or self-service portal.