番茄社区

IT Services Help and Support Study from Home

Study from Home

番茄社区 IT Services (Technology Solutions) provides 番茄社区 students access to a wide range of software and services for use while studying from home, read on to find out how to access all we have to offer.

IT Tips when Studying from home

To study at home you will need some basic technology:

  • Computer (Mac or PC) or Tablet (iPad, Android)
  • (Broadband, WiFi or 4G)
  • Web browser (Internet Explorer, or recommended)
  • Virus Protection
  • Operating system should be kept up to date ( or  with the most recent security patches.

Start by setting up your device:

  • Download available software for your computer or tablet (eg: Zoom, Office 365)
  • Connect headphones for the best experience listening to lectures or participating in meetings
  • Connect webcam and make sure it's set as the default device in collaboration software
  • Test your devices and connections
  • Complete a to see if your connection is adequate

While studying from home can be great, it can be easy to get distracted by people and things around you.  Setting up a dedicated study space can help prevent distractions, put you in the right frame of mind and allow you to be successful when studying from home.

Here are our top 5 tips for preparing your workspace:

  1. Quiet - You will need to focus so make sure your space is free from annoying noise or distractions (eg: not in the same room where your housemate is watching TV).  If you can, set aside a desk just for study, if that’s not possible, try and locate yourself in a room with a door you can close.
  2. Supplies - Hopping up and down to get things from another room is not going to help you remain focused, so collect everything you need before you begin: textbooks, notepads, pens, calculator, computer or tablet, post-it notes, highlighters, and water.
  3. Light - A light, bright location is a great mood and study enhancer!  If a nice bright room with a window isn't an option then make sure your space is lit with a lamp or ceiling light, it's important not to strain your eyes while reading or writing.
  4. Comfort - It's important to be comfortable, an aching back won't help you finish your essay!  If you can, find a seat that provides support and helps you sit up straight. It's also important to get up and walk around like you would if on-campus, a quick trip to the kitchen for a drink might be the break you need.
  5. Energy - When studying from home it's easy to get absorbed in what you are doing and you may forget to eat or drink!  Make sure to keep up your energy levels and avoid that dehydration headache by stocking your study space with some nutritious snacks (maybe the odd chocolate bikkie) and keep your water bottle topped up.

番茄社区 has two main apps to help you get organised and stay that way:

  • Calendar included as part of your 番茄社区 Outlook Email, where you can add due dates, set reminders, schedule group study sessions etc.
  • OneNote for digital note taking which has many benefits including sharing content, embedding pdfs and other documents, web page links and downloads as well as amazing search capabilities.  Find out how OneNote can help you.

Meetings, chats and quick catch-ups are an essential part of student life, 番茄社区 recommends and supports a single app for student communication:

Looking for software that you can install on your computer while studying at 番茄社区? We have a variety of free and subsidised software available to students. Available software can be found on the .

Some of our most popular apps are:

While studying at 番茄社区, you have access to Microsoft 365 which includes OneDrive for file storage.  Your 番茄社区 M365 account comes with 5TB of cloud storage and gives you the flexibility of having your documents accessible online from multiple locations and from multiple devices.  There is also enough space available to back up your important content, just in case.

IT Services for Students

While studying at 番茄社区, you have access to Microsoft 365 (M365) which includes: email, calendar, contacts, tasks, and Office online. All emails from 番茄社区 will be sent to your 番茄社区 email address so check it often.

You can log into email online by going to use your full email address - firstname.surname@my.jcu.edu.au and your 番茄社区 password to log in.  After logging in, you can access other O365 services, such as Office Web Apps: online versions of Microsoft Office products.

  • Student Email @ 番茄社区 page has more info on your 番茄社区 email account.
  • Contacts page lists email aliases for subjects & courses, useful for contacting fellow students, lecturers, tutors and colleagues by email. It should be noted that email at 番茄社区 is for learning and research purposes and that inappropriate use (or misuse) of email for unsolicited or spam email may incur a penalty.
  • Read the Digital Technologies Acceptable Use Policy

Having trouble?

IT is essential for teaching, learning & research at 番茄社区. As a student at 番茄社区, you have access to a Computer Account. Your account provides access to facilities, systems and resources, to support your learning and research while you study at 番茄社区.

Read these guides, so you are clear about 番茄社区 policies and your rights & responsibilities while studying at 番茄社区.

Forgotten or misplaced your computer account details/password or concerned your account has been compromised, then email the IT Help Desk.

番茄社区 App, your mobile study assistant

Download the App today!

  • Need to know where to go or how to get there?  Use the 番茄社区 app to see your timetable and then find out how to get there with maps
  • Need to contact your tutor?  Use the 番茄社区 app to search for academic staff by subject code
  • Looking for something to do?  Use the 番茄社区 app to find JCSA and University events on Townsville or Cairns campus

More info on the Student App page.

Online learning services available to students at 番茄社区 are all delivered via Learn番茄社区:

  • - an online learning environment, used for accessing subject materials, group sign up, submitting assessment, checking grades, viewing eLectures as well as communicating and collaborating with your peers.
  • Learn番茄社区 Help Guides for students

The IT Help Desk provides Students with a first point of contact for all IT Services offered at 番茄社区, including IT enquiries, software requests and fault reporting.

Contact the IT HelpDesk via portal

Stay informed about current IT news with:

  • - start here if you have an IT question
  • - outage information, planned maintenance and service degradation information
  • @番茄社区 - Events, news releases, newsletters and notices
  • – for managing your subject enrolments and finding subject results.