IT Services Help and Support Working off campus IT Services - Staff working off campus
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番茄社区 staff working remotely or preparing to work off campus, these are the things you need to know.
IT Support for Staff
番茄社区 IT Services (Technology Solutions) is here to assist you. Please log all technical support requests via or by emailing the IT HelpDesk.
- 番茄社区 computers will be fully supported (on or off campus). If you experience a technical issue with a 番茄社区 owned computer while working off campus, please log a job via to request a repair.
- Staff using personal machines will be offered support limited to simple queries only eg: logging into O365 or VPN. Staff using personal computers who are experiencing issues related to connectivity or hardware, will need to contact their internet provider or computer manufacturer for support.
For additional information about technical support while working off campus please refer to .
Where to find more information?
IT Services has provided specific information across several platforms to assist with your queries about working off campus, before contacting the HelpDesk please ensure you have reviewed the following:
- , including the articles and the
I need to take my 番茄社区 computer off-campus, where do I start?
If you have been directed to work off campus, these are the things you need to do to ensure you are prepared and can continue to work productively.
- Read and complete the form
- Take a photo of your computer cables so you know where to plug things in
- If you are taking home a new computer make sure you log in while on campus and connected to the 番茄社区 network. Then unplug from the network and try logging in again to make sure it works.
- If you have an existing internet plan, check with your provider about your ability to increase your speed or download limit, and associated costs. Discuss this and your needs with your manager as additional costs will need to be funded by your college or directorate.
- If you don’t have an internet connection, discuss your requirement with your manager, and notify the HelpDesk to seek further guidance.
- There is a limit on how many telephone calls can be diverted at the same time from 番茄社区 phones, so we strongly encourage you not to divert your phone unless you have no other option. Instead, with your new contact details (an alternate phone number or ask people to contact you via email, Teams or Zoom) on your desk phone or .
You do not have to pack up your computer by yourself, to request assistance:
- Log a request or contact the IT HelpDesk to get help packing up your 番茄社区 computer so you can take it home safely.
- Zoom - Zoom is our preferred corporate conferencing app - use Zoom for with 番茄社区 staff, business partners, students and the wider community.
- Microsoft Teams - is our collaboration platform, used for: file-sharing, shared OneNote notebooks, with your own Microsoft Team members or impromptu with other 番茄社区 staff.
Are you accessing, viewing or altering 番茄社区 information off campus? If you are working remotely you will need to be aware of the