IT Services Help and Support Mobiles and telephony Mobile Phone and Wireless Data Information
Mobile Phone and Wireless Data Information
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番茄社区 has contracted Telstra to supply and connect our mobile telephony and data services.
Mobile Phone Plan - $40 per month
This plan includes $40 call allowance and 200MB data allowance
Mobile Data Services Plan - $35 per month
This plan includes 5GB data allowance
Refer to to view what's available for purchase. To see device options select the type of device you wish to order under Description of goods to be ordered. Select the drop-down list under Choose device to display the options. You can view accessories by clicking in the box under Accessories.
To purchase mobile handsets and accessories, mobile data devices and accessories or request a SIM card, please complete the .
It is recommended that users download the Telstra 24x7 app onto their mobile device so that usage can be monitored.
Before you travel overseas email ictoffice@jcu.edu.au to check if your mobile device has International Roaming enabled. International Roaming is not included in our standard plans.
Using data while overseas will cost you $3 per MB. There are International Roaming packs and plans available to help you manage call charges and data rates. The link below has some important information that you should read before travelling.
If you are overseas and require assistance please call the International Helpdesk +61 439125109.
The IT Service Delivery staff can offer support for mobile telephony that is purchased as part of the 番茄社区 Corporate Fleet with Telstra. Support is not offered for privately owned mobiles or work mobiles that are not purchased as part of the 番茄社区 Telstra Fleet. If you require assistance please log an IT service request through 番茄社区 Service Now or email ITHelpdesk@jcu.edu.au.
Contact ictoffice@jcu.edu.au for advice if you are having problems with equipment that is not working properly and is still under warranty. Please ensure you have disabled the 'Find My Phone' feature before sending for repair.
Unfortunately, if you drop your phone and the screen cracks it will void the warranty. You will need to arrange to have the repair done through a local repairer.
If your handset is lost or stolen during business hours (8:30am to 5pm Monday to Friday) you should immediately contact the ICT Office by emailing ictoffice@jcu.edu.au or calling x14545 or x13637.
Outside business hours please call Telstra's Service Delivery Team directly on 1800 730 062, option 3, option 5 and they will place a block on the phone number.
Please email ictoffice@jcu.edu.au to cancel any services that are no longer required.
Staffing changes must be communicated to ICT by , this includes:
- Staff moving from one department to another - as these moves often involve a change of account code
- Staff leaving 番茄社区 where service is no longer required
- Staff leaving 番茄社区 and the device is going to be used by another staff member
- Staff leaving 番茄社区 who wish to transfer their mobile service number to a private account
If ICT are not advised of the charges the mobile service will remain active and the monthly charges will continue.
If you are leaving 番茄社区 and intend taking your mobile phone number with you, please submit a . ICT will provide the necessary paperwork that will allow you to transfer your mobile number off the 番茄社区 Corporate Account.
Contacts and Useful Information
If you have any questions you can email ictoffice@jcu.edu.au or phone ICT Office on x14545 or x13637.
- Setup Email on your Mobile or Tablet or