番茄社区

IT Services Help and Support Email and M365 Student Email @ 番茄社区

Student Email @ 番茄社区

All current 番茄社区 students have access to M365 (Microsoft Office 365) which includes a . The login for your M365 account is your email address: Firstname.Surname@my.jcu.edu.au and your current password and MFA is required.

If you are unsure of your email address or password please contact the IT Help Desk.

MFA FAQ's

Student MFA Rollout Schedule

Important information

Please read the following policies so you understand your responsibilities. Failure to comply could see you locked out of your account!

Students who successfully graduate from their course at 番茄社区 are granted Alumni status with the University and entitled to retain access to their @my.jcu.edu.au email account.

Once you graduate, you lose access to the benefits an enrolled student receives, eg: Microsoft Office 365 and other Office apps, that are part of the student M365 license.

If you are a current undergraduate or postgraduate student, you can access email by logging in on any computer in Computer Rooms or Libraries in Townsville, Cairns, Mackay and Thursday Island.  If you have an internet connection you can also access email from your personal computer at home, on campus or overseas.

If using your own computer on campus connect to 番茄社区 Wireless Service (eduroam) before .

To set up email on your Phone or Tablet, refer to the email setup guides for mobiles:  and 

Each student has a 50GB email quota – mail, calendar(s), tasks and contacts all count towards your quota usage.

If the data stored in your email account exceeds your quota you will be sent a warning message, this is your reminder to delete old emails.

How to check your quota

  1. Log in to your
  2. Navigate to Settings > Your App Settings > Mail > General > My Account to see your current mailbox usage.

If you’d like to change your password check out the 番茄社区 Change Password Guide.

Your new password will be synchronised across all 番茄社区 Online Services, including your email account. It can take up to 1-2 hours for the synchronisation process to complete.

Do not use the password change option in the Outlook Web App, as this will not synchronise with your other 番茄社区 online services, e.g. Learn番茄社区, eStudent, Students Online, etc.

Emails sent to your 番茄社区 student email account can be.

There are a number of email aliases and lists provided by 番茄社区 to promote communication, you can find these on the Contacts page.

Please review the IT Policies before using any of these lists.

You can also send email from within Learn番茄社区. After logging in, go to the Communications area on your Learn番茄社区 window, and choose Send Email, this will allow you to email to subject Class Aliases.

Spam is unsolicited email, usually sent in bulk. Microsoft provides a full virus and spam scanning service for all M365 mailboxes. For information on spam along with guidelines for naming and safely opening attachments see the Email Spam and Attachments Guide.

The University uses Windows Defender (SCEP) Anti-Virus Software to check all incoming and outgoing email messages, Defender (SCEP) is installed automatically on all 番茄社区 owned computers.  For more information on viruses and anti-virus software, please read our Computer Virus Guide.

Need help?

As a 番茄社区 Student you have access to  login with your 番茄社区 student email address and password if prompted.   is a wealth of information containing tutorials (and self-paced activities that will enable you to master Outlook for the PC or Mac.

Check the for answers to common IT questions, and if you can't find what you need then contact the IT Help Desk who will be happy to assist you further.

Contact IT HelpDesk