Library Services Client Service Charter
- Future Students
- 番茄社区 Global Experience
- International Students
- Open Day
- How to apply
- Pathways to university
- Virtual Open Day
- Living on Campus
- Courses
- Publications
- Scholarships
- Parents and Partners
- 番茄社区 Heroes Programs
- Aboriginal and Torres Strait Islander in Marine Science
- Elite Athletes
- Defence
- 番茄社区
- New students
- 番茄社区 Orientation
- Learn番茄社区
- Placements
- CEE
- Unicare Centre and Unicampus Kids
- Graduation
- Off-Campus Students
- 番茄社区 Job Ready
- Safety and Wellbeing
- 番茄社区 Prizes
- Professional Experience Placement
- Employability Edge
- Art of Academic Writing
- Art of Academic Editing
- Careers and Employability
- Student Equity and Wellbeing
- Career Ready Plan
- Careers at 番茄社区
- Partners and Community
- 番茄社区-CSIRO Partnership
- Alumni
- About 番茄社区
- Reputation and Experience
- Chancellery
- Governance
- Celebrating 50 Years
- Academy
- Indigenous Engagement
- Education Division
- Graduate Research School
- Research and Teaching
- Research Division
- Research and Innovation Services
- CASE
- College of Business, Law and Governance
- College of Healthcare Sciences
- College of Medicine and Dentistry
- College of Science and Engineering
- CPHMVS
- Anthropological Laboratory for Tropical Audiovisual Research (ALTAR)
- Anton Breinl Research Centre
- Agriculture Technology and Adoption Centre (AgTAC)
- Advanced Analytical Centre
- AMHHEC
- Aquaculture Solutions
- AusAsian Mental Health Research Group
- ARCSTA
- Area 61
- Lions Marine Research Trust
- Australian Tropical Herbarium
- Australian Quantum & Classical Transport Physics Group
- Boating and Diving
- Clinical Psychedelic Research Lab
- Centre for Tropical Biosecurity
- Centre for Tropical Bioinformatics and Molecular Biology
- CITBA
- CMT
- Centre for Disaster Solutions
- CSTFA
- Cyclone Testing Station
- The Centre for Disaster Studies
- Daintree Rainforest Observatory
- Fletcherview
- 番茄社区 Eduquarium
- 番茄社区 Turtle Health Research
- Language and Culture Research Centre
- MARF
- Orpheus
- TESS
- 番茄社区 Ideas Lab
- TARL
- eResearch
- Indigenous Education and Research Centre
- Estate
- Work Health and Safety
- Staff
- Discover Nature at 番茄社区
- Cyber Security Hub
- Association of Australian University Secretaries
- Services and Resources Division
- Environmental Research Complex [ERC]
- Foundation for Australian Literary Studies
- Gender Equity Action and Research
- Give to 番茄社区
- Indigenous Legal Needs Project
- Inherent Requirements
- IsoTropics Geochemistry Lab
- IT Services
- 番茄社区 Webinars
- 番茄社区 Events
- 番茄社区 Motorsports
- 番茄社区 Sport
- Library
- Mabo Decision: 30 years on
- Marine Geophysics Laboratory
- Office of the Vice Chancellor and President
- Outstanding Alumni
- Pharmacy Full Scope
- Planning for your future
- Policy
- PAHL
- Queensland Research Centre for Peripheral Vascular Disease
- Rapid Assessment Unit
- RDIM
- Researcher Development Portal
- Roderick Centre for Australian Literature and Creative Writing
- Contextual Science for Tropical Coastal Ecosystems
- State of the Tropics
- Strategic Procurement
- Student profiles
- SWIRLnet
- TREAD
- TropEco for Staff and Students
- TQ Maths Hub
- TUDLab
- VAVS Home
- WHOCC for Vector-borne & NTDs
- Media
- Copyright and Terms of Use
- Australian Institute of Tropical Health & Medicine
- Pay review
The purpose of this charter is to communicate the standards of service you can expect from the 番茄社区 Library and how you can help to improve services.
What we do
Library Services provides knowledge services to support the University’s high quality education and world-class research through innovative discovery and access to:
- information resources, scholarly and cultural collections;
- learning facilities, and
- library and research services in the physical and virtual environments.
A more detailed description of the Library’s services, resources and training can be found at the Library web site.
Our values
As a Library, we are also guided by the following values:
Knowledge
- We encourage the process of learning and the life of the mind.
- We celebrate discourse and discovery.
- We anticipate and contribute to scholarly inquiry.
- We promote the Library as both a virtual and physical learning community.
- We embrace our role as collectors and custodians of the intellectual record.
Service
- We offer an environment that supports creativity, flexibility, and collaboration.
- We develop services to meet the research, teaching and learning needs of our users.
- We evolve to meet the changing information environment.
- We maintain a comfortable, welcoming and secure place for study, research, work, reflection and interaction.
- We provide an environment that is inclusive and diverse.
Communication
- We recognise the importance of Library-wide participation.
- We reach out to our user communities.
- We share information and solicit opinions about library services and resources.
Who uses our services
Our services are provided primarily to 番茄社区 students and staff; and to other libraries. Other users include: prospective students and staff; 番茄社区 alumni; the community; the University’s partners, and other stakeholders.
What we will do and what we ask you to do
Library Services staff will: | We ask you to: |
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How we measure our performance
The Library conducts client satisfaction surveys on a regular basis and reports back on actions taken. Our performance is measured against a set of Operating Performance Targets (OPT) monitored by Library management. We also use a comprehensive set of statistics reported to the Council of Australian University Librarians to benchmark our performance against other university libraries.
How you can assist us to improve library services
You can provide constructive feedback including:
- offering suggestions for improvement via the
- participating in Library client satisfaction surveys
- improving our collections by recommending materials for purchase